Saturday, 1 October 2016

Samsung Says It Has Solved Problems Of Battery Explosions

Samsung headquarters, South Korea

South Korean tech giant, Samsung, has said it is “confident” the issues of overheating and exploding batteries has been solved.

The company had issued a global recall of the smartphone in early September, on the eve of its UK release and now plans to relaunch the device in the UK at the end of October.

It said the problem has been dealt with, saying the majority of original Note 7 devices in the UK and Europe have been replaced and the firm has now “overcome the problem”.

The company confirmed the phone would go back on sale in the UK on October 28.

Conor Pierce, vice president of Samsung’s mobile division in the UK told the Press Association that manufacturing error has caused the problem.

“I can confidently say that the problem has been identified – it is not a device issue – it is related specifically to a battery cell through a manufacturing error and I think now that we have identified it, obviously all the proper steps have been put in place to ensure this is never going to happen again,” he said.

“We would not even be considering relaunching the device if we had any worry in that regard.”

Mr Pierce added: “There has been an incredibly small number of devices that have been affected, so I think we erred on the side of caution when we made the decision and the right decision to pull back the launch.

“There’s been 35 reported cases globally, but that’s 35 cases too many for a brand that has built it’s success based on trust, quality and innovation.”

Analysts have suggested the defect and subsequent recall of phones – including more than 25,000 in Europe so far – could cost the technology giant up to a billion dollars and it has already seen share prices fall.

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